Online purchases made through NLGreek.com are valid for exchange or store credit ONLY*.
ALL clothing Exchanges must be reported within 7 days from the delivery date. Please email Info@nlgreek.com .
Please DO NOT email our email@example.com or firstname.lastname@example.org as this is strictly for our shipping & fulfillment center. Both emails are not monitored for exchanges.
If your item is defective due to manufacturing errors and/or defects, we will gladly replace your item and must be notified within 3 days of your delivery date. This does not apply to our Moto Jackets, please see moto jacket details below.
Please Note: All exchanges are subject to a 20% restocking fee on the total amount of items you would like to exchange. You will be responsible for the return postage both ways, should you decide to exchange your item. We will cover the postage for manufacturing mistakes only.
Custom items may take up to 7-14 business days (depending on the garment) to be processed. Please keep this in mind before placing your order. Processing time is different from Shipping time.
If you need it sooner please contact us.
Cancellations: We are unable to cancel orders after they have been place as they are sent directly to our fulfillment center. Please take this into account when placing an order.
ALL Custom Clothing is FINAL SALE and cannot be cancelled or altered once produced. Please check and send your correct measurements and customizations before purchasing.
We are not responsible for inaccurate information included in your order.
Designs, Alterations, & alternate colors can be made for an additional charge. Please contact us Info@nlgreek.com
Colors – Please note that the colors you see on your screen may differ from the actual color of your purchased item. This is a normal occurrence and does not constitute as a manufacturing error.
*Jewelry Most of our Jewelry is handmade, some pieces are made exactly the same and some versions maybe different. You will receive the most updated version on that product. Some products may have slight variations to the product shown.
*Jewelry/ Rain accessories Exchange – Due to hygienic reasons all jewelry sales are final. Exchange available if product is damaged on arrival. We must be notified of the defect in 3 days and the Item must be returned within 7 business days of delivery date. Tracking number and description of defect must be sent to email@example.com. Once product has been shipped back to us a replacement will be sent out.(crowns, necklaces, glasses, bracelets, rings, brooches all classify as jewelry) Umbrellas and Rain accessories are final Sale. If your umbrella arrives or is defective, we must be notified of the defect within 3 days after delivery.
**Footwear – In stock footwear regular priced can be exchanged, Footwear that is on Sale cannot be exchanged. Please take note of this when purchasing. (Footwear includes flip flops, rollable flats, sneakers, Slippers & Slides)
** Moto Jackets – are Final sale and cannot be exchanged or cancelled it is made for you on a per order basis. If you would like to customize it please contact us prior to placing and online order. If you are unsure of your sizing even after reviewing the size chart. Please consult with us. Please give us a call, text or email. 347- 881-3773 or Info@nlgreek.com
****Sale Items / clearance/ Final clearance*****
Clearance Sale items are Final sale.
The following items are Not Eligible for exchange:
Items on Sale in our promotional emails
Customize or Personalized items
Items that show evidence of wear
Items on Sale throughout our website
Items purchased at a conference or event
Thank you for your business and support !